Tuesday, 14 April 2015

OLX finally reacts to the Orekoya boys kidnap and we are surprised!

Days after the unfortunate abduction of the three Orekoya boys who are now being held captive by a Nanny who was hired from OLX, the e-commerce platform, OLX has spoken out on the incident.

The Country Manager, OLX Nigeria, Lola Masha, spoke on behalf of the company expressing deep concern in one tone and in another, she proved that they were indifferent to the happenings.
According to her statement, she wasn’t indeed worried one bit about the boys who are missing, but at the fact that it was on the company’s platform.
Seeing as these things happen everyday on their platform, her careless response isn’t exactly surprising.

Instead of showing a little empathy, she insisted that the online platform for e-Commerce business is still the best in Nigeria irrespective of what happened, and that the online transaction between the two women could happen in any other situation and on any online platforms and consequently, it is not peculiar to OLX.
The problem with her statement is the fact that she said: “To protect our customers, we have put several measures in place, to ensure such incidence does not repeat itself.”
Err… the last time a customer complained about OLX and being defrauded on the platform was barely days ago, and the first time was when the company came into town.
Another part of the statement we found offensive was when the country manager said, “We also have on our website, specific guidelines on how to transact safely online. We strongly advise users of our platform to follow the guidelines strictly in order to remain safe anytime they are transacting business online. They must also ensure that they do all the relevant background checks of persons that they are dealing with online, and also make sure they check the items they intend to buy before paying for the goods.”
The item here is a human being!
Even if the guidelines were followed, should the mother of the boys had gotten a caveat that these humans contracted could indeed not be real?
Or a guideline saying her boys would be kidnapped in 24 hours?
Or that there is a certain warranty on the human beings contracted on the platform till it is confirmed that they are genuine?
While it isn’t out-rightly anyone’s fault this happened, aside the two obvious crimes committed by both parties, but some human compassion from the company would suffice to say the least.
These are lives not items that are gone for now and hopefully would return.
We don’t expect miracles should be performed or OLX should produce the money needed to rescue the boys. They aren’t obligated in anyway to- plus this crime isn’t alien to the world. But this is a sensitive time for the parents and a little compassion is needed.
Especially as this isn’t the first time such unfortunate incident is happening on the OLX platform.
The first was in December 2014, where a nanny who was employed through the platform of OLX Nigeria, ran away with the employer’s child, but was later apprehended.
OLX needs to do better than this please.

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